Question 1

How quickly can you fix my motor failure?

Accepted Answer

In most cases, we can repair or replace a failed garage door motor the same day you call. Our technicians carry common replacement motors and parts in their service vehicles. For emergency situations, our rapid response team is available 24/7 and typically arrives within 60 minutes. After diagnosis, most motor repairs take 1-2 hours to complete.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failure can result from several factors: age and wear (motors typically last 10-15 years), power surges, lack of regular maintenance, overheating from blocked vents, stripped gears from forcing a stuck door, or electrical issues. Regular maintenance can prevent most motor failures by catching problems early.

Question 3

Do you offer financing for new residential door installations?

Accepted Answer

Yes! We understand that a new garage door installation is a significant investment. We offer flexible financing options through trusted partners, including 0% APR for qualified buyers on purchases over $1,000. During your free consultation, we'll discuss all available options.

Question 4

How long does a new garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours, including removal of the old door, installation of the new door, opener setup, and safety testing.

Question 5

What's included in your 3-year warranty?

Accepted Answer

Our comprehensive 3-year warranty covers all labor and workmanship on installations and repairs. This includes spring replacements, opener repairs, panel work, and hardware.

Question 6

Do you service commercial and industrial garage doors?

Accepted Answer

Absolutely! In addition to residential doors, we service commercial and industrial garage doors including roll-up doors, sectional doors, high-speed doors, and loading dock equipment.

Question 7

How often should I have my garage door serviced?

Accepted Answer

We recommend annual preventive maintenance for optimal performance and safety. During a tune-up, we lubricate moving parts, check spring tension, inspect cables and rollers, test safety sensors, and tighten all hardware.

Question 8

Are your technicians licensed and insured?

Accepted Answer

Yes, all our technicians are fully licensed, bonded, and insured. They're also factory trained and IDA (International Door Association) certified.

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